Return & Exchange Policy

At The Green Herbal, customer satisfaction is important to us. If you experience an issue with your order, we’re here to help and make the process as simple as possible.

📦 Return Eligibility

You may request a return within 7 calendar days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• A valid receipt or proof of purchase is required.
• The return request must be submitted within 7 days of delivery.

For hygiene and product-safety reasons, opened or used wellness, herbal, food, or nutritional products may not be eligible for return.

💰 Refunds

Once we receive your returned product, our team will inspect it and notify you about the status of your refund.

If your return is approved, the refund will be processed through the original payment method, where applicable.

Refund processing times may vary depending on your bank, card issuer, payment provider, or other financial institution.

♻️ Exchanges for Damaged or Defective Products

We offer exchanges for products that arrive damaged, defective, or incorrect.

If you receive a damaged or defective product:

• Contact us as soon as possible with your order details.
• Provide clear photos or a description of the issue.
• Our team will review your request and guide you through the return process.
• Once the issue is verified and the product is received, we will arrange a replacement where applicable.

If the product is confirmed to be damaged or defective due to an issue on our side, the replacement will be shipped free of charge.

📬 How to Contact Us

For return, refund, or exchange assistance, please contact:

The Green Herbal
Email: ainynutritionsit5@gmail.com

Please include your order number, name, and details of the issue so our team can assist you promptly.